Throughout ABC's development, the airline has achieved strong growth, reporting 15% compound average growth rate of tonnage in the last five years. ABC's remarkable performance is based on its determination to build and grow long-term relationships with customers around the world and the delivery of best-in-class service, both in the air and on the ground. The airline is committed to operating to the highest industry standards.
Transparency, future-oriented thinking, business partnerships based on trust and a hard working mentality. That's what makes ABC unique in an industry that is dominated by technology and performance. We are people working with other people, and we are continuously working towards creating confidence and trust in ABC's ability to maintain the highest quality of service. That’s why we love our job. Thanks to the support of our customers, we have been recognized for the quality of our service performance with leading industry awards.
Investing in our people: we are a team of more than 1,300 highly skilled air cargo experts located around the world.
Everyone in our experienced, global team of air cargo professionals is driven to meet the airline’s promise to its customers. We combine local market knowledge and expertise with a global business understanding to consistently deliver value to the business interests of our customers. Each client has a dedicated account manger to provide a personal point-of-contact. We ensure the fastest and best response to our customers’ daily business needs through the development of its own sales infrastructure across our international network.
CUSTOMER SERVICE
Service with the personality that leaves a mark. We are stronger together, that’s why we create logistics solutions in cooperation with our customers. Our service teams worldwide work hard to provide the best solutions to our customers.
To ensure fast and proactive local support and direct feedback for every shipment, we have sales offices in locations across our entire network. We take responsibility for your cargo shipment from the beginning to the very end. With our additional services, we leave a mark: capacity reservation and priority booking, the possibility to charter airplanes, supervision on board, trucking and road feeder service, support with customs clearance, and more.
We strive for uniqueness: our young and fleet consists of 17 Boeing 747 freighters, including thirteen new-generation 747-8F aircraft, providing the reliability and variety of services our customer needs.
ABC operates a modern all-Boeing fleet. With this we are able to offer our customers a number of important benefits:
- Access to main deck cargo capacity across our entire global network
- Nose-door loading for oversized cargo and priority loading
- Separate cargo compartments with temperature settings of between 4°C to 29°C
- Low CO2 emissions and fuel economy
- B737-400 freighters are performing our express and regional operations
Because safety always comes first. We strictly adhere to the industry’s and our own safety standards to guarantee a smooth journey at all times.
As part of our continuous drive for service improvement, as well as security and quality enhancement, we actively participate in IATA and Cargo iQ, and support all the initiatives introduced by these leading industry organizations. The extension of the ABC’s IOSA certificate acknowledges our adherence to the highest global air safety requirements. Furthermore, AirBridgeCargo is the first airline in Russia and the seventh in the world to have been awarded IATA's Center of Excellence for Validators in Pharmaceutical Logistics (CEIV Pharma) certification for the global transportation of pharma products via our cargo hub in Sheremetyevo, Moscow.
We are proud to have received numerous awards for our performance over the years.
At AirBridgeCargo, we always strive to make a positive and meaningful impact on the world of air cargo. Several international organizations have recognized our efforts and commitment to the industry.
